ALL DESIGNS REMAIN THE PROPERTY OF ROCK HARD DESIGNS & SURFACES LLC AND MAY NOT BE DUPLICATED.
REVISIONS OR CANCELLATIONS
NO revisions or cancellations can be made once RHDS has received a written Purchase order and started work on the order. Once an order is in the production schedule it may not be cancelled or revised. If we are contacted early enough and are able to revise the order the customer will be charged 85.00 per hour for any CAD work that must be done to redraw and or reprogram the order. Once production has started, the order will be completed and must be paid by the client. All orders are made to client's specification for materials including the metal and finish requested. Please check your sign off carefully before signing and returning to RHDS for production of your order. Once we receive the sign off and have started production the order cannot be cancelled and the work order and sign off are final and binding.
PACKAGING & HANDLING FEE
All orders will be charged a minimum fee of 15.00 unless the order requires special packaging, any custom crates or special packaging will be charged on a case by case basis.
SHIPPING
Lead time on all orders are 3-4 weeks unless the order is large and if that is the case we will discuss the time lines before we start and give a fair eta. All orders/products to be shipped from our location in Phoenix, AZ 85017. We prefer to have the client arrange for shipping as we sell our products FOB Phoenix, AZ. But if requested we can get freight quotes for you and ship Collect. For damage claims remember to take photos of the damage while the crate or pallet is still on the truck and note the damage on the BOL. Please refer all claims to the freight company and not RHDS.
No returns on any custom products are accepted. Incorrect orders placed by customers, variation in size, color and or finish is not cause for return of custom products.
Custom designs require 50% deposit and balance due upon receipt.
DISCLAIMER
As with all handmade products, a certain amount of variation in color, shade & tone is to be expected. Such variations only enhance the beauty, character and uniqueness of these products. Please be advised that although one sample cannot represent all pieces as they are individually finished by hand. every attempt is made to match finished as closely as possible. Please examine each items for defects immediately upon delivery. Any discrepancies must be noted in writing to RHDS within five business days following receipt of material and prior to installation, otherwise buyer waives all rights to such claim.